Associate Manager (Customer Experience)

Location: Clark, Philippines

Employment type: Full-time

Company

hirify.global provides AI, automation, cloud engineering, advanced analytics, and business process services for global brands.

What you will do

• Lead customer experience observations, team-level reporting, program-level analysis, calibration sessions, and continuous improvement framework deployment.
• Own the program customer experience delivery plan and track its completion.
• Use customer experience survey results and structured quality practices to improve performance and service outcomes.
• Manage team productivity and effectiveness through structured performance management.
• Deliver process-level insights to stakeholders through customer feedback and data analysis.
• Represent the customer experience team with clients, department heads, and program members while supporting people development initiatives.

Requirements

• At least 2 years of leadership experience managing a quality team, including client management.
• Experience in customer experience, marketing, organizational development, or psychology.
• Experience collecting and analyzing information or data; customer feedback analysis is preferred.
• Ability to influence without authority, inspire action, and lead projects with strong attention to detail.
• Ability to create customer and employee journey maps and identify process or design improvement opportunities.
• Strong written communication, research, organizational, and computer skills, including Microsoft Windows, Word, PowerPoint, and Excel.

Culture & Benefits

• Work with global brands on digital transformation and business process improvement.
• Opportunity to contribute to AI, automation, cloud engineering, and advanced analytics initiatives.
• Focus on continuous learning, professional development, and ongoing improvement for customer experience specialists.
• Professional, collaborative stakeholder environment involving clients and internal department leaders.