Support Analyst (Thai Speaking) (PropTech)

Location: Manila, Philippines; hybrid working arrangement with 2 days working from home. Working hours must align with Thai Time (ICT).

Salary: Competitive salary package.

Company

hirify.global develops real estate software and property technology solutions for communities, clients, and partners.

What you will do

• Act as the primary customer contact and advocate for customer needs across maintenance projects in Thailand.
• Take ownership of customer issues, troubleshoot incidents, and coordinate escalations with consultants and engineers.
• Identify root causes and recommend measures to prevent recurring issues.
• Communicate directly with Thai-speaking client stakeholders to resolve issues efficiently.
• Document customer questions, concerns, feedback, and resolutions in English and Thai.
• Maintain professional, empathetic, and timely customer support in a fast-paced environment.

Requirements

• At least one year of experience in helpdesk support or a related technology role.
• Diploma, degree, postgraduate diploma, professional degree, or equivalent qualification in Computer Science, Computer Engineering, or a related field.
• Fluency in both English and Thai for spoken and written communication is required.
• Strong troubleshooting skills, including diagnosing complex technical issues and supporting enterprise applications.
• Experience with SQL and strong computer skills, including Microsoft Office.
• Good organisation, time management, analytical thinking, interpersonal skills, and ability to work independently and collaboratively.

Nice to have

• Familiarity with the property and software industry.
• Knowledge of facilities management systems, procurement processes, and basic accounting practices.

Culture & Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Hybrid work with 2 days working from home.
• HMO coverage with free dependent coverage upon hire.
• Free 24/7 access to office gyms in Ortigas and Makati.
• 20 annual leave days, including 5 credits convertible to cash.