Team Manager | Telco

Location: Carmona, Philippines

Company

hirify.global provides customer experience and business process outsourcing services.

What you will do

• Drive team results across performance, telephony, utilization, productivity, attendance, and attrition metrics.
• Manage attendance tracking, queue administration, corrective actions, and operational schedules.
• Develop, train, motivate, and manage a team of 18–20 associates.
• Build relationships with clients and team members, resolve issues, and meet service expectations.
• Use reports, data analysis, and observations to improve performance and service quality.
• Prepare timely and accurate reports for leaders and support customer satisfaction.

Requirements

• Experience managing a team of 18–20 associates.
• First-hand experience in a technology or telecommunications customer service environment.
• Demonstrated leadership, problem-solving, customer orientation, and improvement skills.
• Ability to manage multiple schedules, meetings, and initiatives efficiently.
• Knowledge of performance metrics, measurements, thresholds, targets, and process ownership.
• A Bachelor’s or Associate degree is preferred but not required.

Culture & Benefits

• Work with an organized, goal-oriented, and supportive group of professionals.
• Focus on employee development, recognition, motivation, and professional rapport.
• Full-time employment in Carmona, Philippines.