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обновлено 1 месяц назад

Service Account Executive (Travel)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
Philippines
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Service Account Executive (Travel): Managing operational customer relationships for strategic travel-industry accounts with an accent on customer care, service-level performance, reporting, and service optimization. Focus on leading service reviews, analyzing trends and backlogs, resolving critical issues, and driving digital service adoption in a hybrid EMEA-shift environment.

Location: BGC, Taguig, Metro Manila, Philippines; hybrid setup with 2–3 days onsite per week. Flexible availability for various shifts is expected, mostly on the EMEA midshift.

Company

hirify.global provides technology products and solutions for the travel industry.

What you will do

  • Serve as the primary customer-care interface for selected strategic accounts and ensure delivery against agreed service levels.
  • Lead regular service reviews, customer meetings, monthly reviews, and quarterly business reviews.
  • Act as the escalation point for complex or critical service-related issues.
  • Conduct deep-dive reviews, monitor backlogs and performance, analyze trends, and lead mitigation plans.
  • Promote digital processes, maintain personalized Service Handbooks, and lead targeted service-optimization initiatives.
  • Support account management by monitoring service-related contractual deliverables and Customer Success Plans.

Requirements

  • Bachelor’s degree or above; Tourism or Computer Science is a plus, or equivalent experience.
  • At least 3 years of customer-facing experience, ideally in customer support, delivery management, or a related role within a technology-driven environment.
  • Experience handling critical issues, reviewing services, monitoring backlogs, and tracking performance.
  • Strong skills in building reports, analyzing data and trends, and presenting insights.
  • Deep understanding of customer-care processes and tools, with hands-on experience using Microsoft Office and analytics tools such as Qlik Sense.
  • Fluent English is required. Hybrid work in BGC Taguig with 2–3 onsite days per week and flexibility for mostly EMEA midshift schedules is required.

Nice to have

  • ServiceNow experience.
  • Travel-industry experience or exposure to hirify.global products and solutions.
  • French or Spanish language skills.

Culture & Benefits

  • Inclusive environment focused on belonging, fair treatment, and equal opportunity.
  • Support for employees to reach their full potential.
  • Hybrid working arrangement with shift flexibility.

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