Executive Director, Front Services (Hospitality)

Location: Hard Rock Hotel & Casino Las Vegas, Las Vegas, United States

Company

hirify.global is developing a fully integrated luxury resort on the Las Vegas Strip with hospitality, gaming, dining, entertainment, and retail facilities.

What you will do

• Direct daily operations for Bell Services, Door Services, Valet, Parking, and Transportation Services.
• Set departmental strategies, service initiatives, performance objectives, and operating standards.
• Analyze occupancy, events, traffic, and demand patterns to optimize staffing and labor efficiency.
• Lead recruitment, onboarding, training, performance management, succession planning, and employee engagement.
• Coordinate group arrivals and departures, porterage, VIP services, luggage handling, transportation logistics, and special guest requests.
• Manage budgets, labor expenses, operational metrics, policies, compliance, emergency readiness, and continuous process improvement.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, Hotel Management, or a related field preferred.
• At least 10 years of progressive hospitality operations experience, including Front Services, Valet, Guest Services, or Hotel Operations.
• At least 5 years of leadership experience managing multiple departments or large operational teams in a hotel, resort, casino, or luxury hospitality environment.
• Experience leading service excellence initiatives and improving guest satisfaction results.
• Deep understanding of Forbes Travel Guide standards, luxury guest expectations, and high-touch service delivery.
• Ability to work flexible hours, including nights, weekends, and holidays, with extended periods of standing and walking and occasional lifting of up to 50 pounds.

Nice to have

• Experience working in a unionized environment.

Culture & Benefits

• Work in a luxury hospitality environment focused on exceptional guest service and service excellence.
• Promote teamwork, accountability, recognition, professional growth, inclusion, and employee satisfaction.
• Support compliance with labor laws, safety regulations, collective bargaining agreements, and diversity and inclusion initiatives.
• Work across a large resort featuring hotel rooms, gaming, spas, pools, entertainment venues, restaurants, lounges, and retail outlets.