Network Technician

Location: Cincinnati, OH, United States

Company

hirify.global is a US IT staffing company providing technical expertise and contingent technology workforce solutions to clients.

What you will do

• Provide daily operations support and maintenance for network systems.
• Monitor networks proactively to maintain stable and dependable services across multiple platforms.
• Configure and troubleshoot LAN, WAN, wireless, and VoIP networks.
• Resolve customer issues reported by phone, portal, email, and network monitoring tools, with approximately 70% of troubleshooting performed by phone.
• Manage tickets across multiple ticketing systems and coordinate with internal partners, carriers, and off-net providers.
• Use network management and Comcast tools to identify faults and coordinate timely problem resolution.

Requirements

• Service desk or customer service experience with strong technical aptitude.
• Typically 0–3 years of IT experience in infrastructure or network environments.
• Associate's or bachelor's degree, or a technical institute degree or certificate in computer science, information systems, or a related field; equivalent experience is also considered.
• Ability to read call traces, traceroutes, and packet loss reports to support problem identification.
• Basic understanding of network diagrams and network technologies.
• Experience with Comcast tools including Café, Remedy/TTS, Watchtower, Scout, and CSG Biller.

Culture & Benefits

• Work in a client-focused IT staffing environment supporting network operations.
• Collaborate with internal partners, network facility teams, hardware and software vendors, local exchange carriers, and other providers.
• No hands-on cabling or installation work is required.