Junior User Support Specialist (Electronics)

TL;DR

Junior User Support Specialist (Electronics): Providing technical support, hardware/software troubleshooting, and mobile device management for a mission-critical U.S. Coast Guard program with an accent on resolving network and connectivity issues. Focus on documenting tickets in ServiceNow, managing mobile equipment, and ensuring high-quality customer service within established SLAs.

Location: Must be based in St. Louis, MO (Hybrid)

Salary: $17–$27 Hourly

Company

hirify.global is a technology services company dedicated to transforming government IT through innovative solutions and mission-focused support.

What you will do

• Serve as the primary point of contact for technical support and mobile equipment administration.
• Troubleshoot hardware, software, and network connectivity issues for end-users.
• Document and log all support requests and resolutions in the trouble ticketing system.
• Route complex tickets to Tier 2 or higher support teams when necessary.
• Install and configure software while maintaining internal procedures and FAQs.
• Guide users through product and system usage to ensure successful resolution.

Requirements

• Active Secret Clearance required.
• Proficiency in Windows operating systems and familiarity with mobile devices (iPhones/iPads).
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple tickets simultaneously in a fast-paced environment.
• High School diploma with 0–3 years of relevant experience.

Nice to have

• DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE).
• Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
• Proficiency with ServiceNow (SNOW) or equivalent enterprise ticketing software.

Culture & Benefits

• Access to a Learning & Development platform with certification preparation content.
• Training, Education, and Certification assistance for full-time employees.
• Employee Assistance Program (EAP) and pet insurance.
• Collaborative team environment with internal mobility opportunities.
• Flexible work environment.

Hiring process

• Virtual video interview with the hiring manager (camera must be on).
• Enhanced Biometrics ID verification and background check (criminal history, education, and employment verification).