Junior User Support Specialist (Electronics)

Location: St. Louis, Missouri, United States; hybrid schedule

Salary: $17–$27 per hour

Company

hirify.global delivers IT services and solutions that help government agencies improve their operations and public services.

What you will do

• Provide technical support for electronics, hardware, software, mobile devices, and remote connectivity.
• Serve as the primary contact for users, answer questions, document issues, and manage trouble tickets.
• Troubleshoot problems, route tickets to the appropriate support group, and escalate significant or recurring issues to Tier 2 or higher.
• Install and configure software, maintain internal procedures and FAQs, and support mobile equipment administration.
• Guide users through products and systems, open technical request site-visit tickets, and follow up to confirm resolution.

Requirements

• High school education with 0–3 years of experience or equivalent experience.
• Proficiency with Windows operating systems and familiarity with iPhones and iPads.
• Strong verbal and written communication, patience, empathy, and customer-service skills.
• Ability to prioritize multiple tickets, work independently, and collaborate in a virtual team environment.
• Current DoD 8570 IAT Level I certification, such as A+ CE, Network+ CE, CCNA-Security, or SSCP.
• Active Secret clearance required.

Nice to have

• Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
• Experience with ServiceNow or equivalent enterprise ticketing software.
• Experience in a fast-paced call center or technical help desk environment.

Culture & Benefits

• Collaborative work environment focused on meaningful government IT projects.
• Flexible work environment with a hybrid schedule.
• Employee Assistance Program, corporate discounts, pet insurance, and referral bonuses.
• Learning and development platform with certification preparation content.
• Training, education, certification assistance, and an internal mobility program for full-time employees.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID must be presented.
• Enhanced biometric identity verification and a background check covering criminal history, education, and employment history.