Tier I Help Desk Analyst

Location: On-site at Senate facilities in Washington, DC, and other approved Senate locations in the United States

Company

hirify.global provides IT support services for a multi-year Information Technology Support program serving the United States Senate.

What you will do

• Provide Tier I support for routine software, hardware, network, connectivity, and access-related issues.
• Diagnose problems, guide users through solutions, apply established procedures, and escalate issues outside the Tier I scope.
• Review, categorize, prioritize, and document requests and incidents in ticketing and automated information systems.
• Perform password resets, basic account support, device setup, onboarding, and user training in accordance with security procedures.
• Research solutions using approved knowledge bases and contribute documented solutions and workarounds to the knowledge base.
• Identify recurring issues, monitor outages and maintenance, and coordinate with senior staff and other support teams.

Requirements

• Eligibility to pass a Senate background check and obtain Senate office building access
• 3+ years of IT support experience.
• CompTIA Security+ certification.
• Strong customer service and professional communication skills.
• Ability to follow security, confidentiality, authorization, and acceptable-use policies.

Culture & Benefits

• Full-time employment supporting a six-year Senate IT program.
• Long-term stability and opportunities for growth.
• Fortune 500-level health, dental, and vision insurance.
• Paid time off, 401(k), and life insurance.
• Customer-focused work in a high-visibility environment.