Help Desk Professional

Location: On-site in Arlington, Virginia, United States. US Citizenship and the ability to obtain and maintain a security clearance are required.

Salary: $50,000–$60,000 per year, depending on education and experience.

Company

hirify.global has a Corporate Information Technology group managing technology infrastructure and user support systems.

What you will do

• Provide quality technical support to end users, remote workers, and systems teams.
• Take phone calls, answer customer inquiries, and diagnose technical issues.
• Run tests and troubleshoot software, hardware, and equipment.
• Install and update software and hardware, including printers and related equipment.
• Implement end-user requests and contribute to IT tactical plan implementation.
• Maintain user satisfaction while reducing problem-resolution time and callbacks.

Requirements

• 0–2 years of experience for Helpdesk Professional I.
• Hands-on experience supporting users in a PC LAN/WAN environment.
• High school diploma.
• Experience with Windows OS and Active Directory is desired.
• Experience with purchasing, receiving, shipping, and equipment management.
• US Citizenship and the ability to obtain and maintain a security clearance.

Nice to have

• Experience supporting a mid-sized geographically dispersed company.
• Okta Multi-Factor Authentication.
• Exchange and Office 365.
• Printer installation and configuration.
• Windows Server.

Culture & Benefits

• Fast-paced work requiring organization, problem-solving, communication, patience, empathy, active listening, and flexibility.
• Medical, dental, vision, life, accidental death and dismemberment, travel accident, and long-term disability coverage.
• Flexible spending account and voluntary supplemental insurance options.
• Company-funded pension plan and Employee Stock Ownership Plan.
• Annual, sick, bereavement, holiday, jury duty/witness, and military leave.