Customer Service Technology Specialist (Enablon)

Location: Alphen aan den Rijn, the Netherlands; hybrid work with eight office days per month at the closest office within 50 miles

Company

Provides enterprise software for sustainability, environmental health and safety, and operational risk management through a broad, highly configurable platform.

What you will do

• Qualify, track, and resolve customer requests within the applicable response times.
• Perform advanced troubleshooting and provide configuration, development, testing, and technical expertise.
• Support mini agile implementation projects, customer installations, refresher sessions, and coaching workshops.
• Assist with new customer support procedures, techniques, and technology improvement projects.
• Maintain support documentation and train new employees on basic technical support procedures.
• Analyze recurring issues, collaborate on escalated problems, and follow up to ensure customer satisfaction.

Requirements

• Advanced troubleshooting and analytical problem-solving skills.
• Ability to guide customers through product installations and provide clear technical instructions.
• Ability to collaborate with peers, manage follow-ups, and ensure thorough issue resolution.
• Ability to guide and train new team members and maintain technical documentation.
• Bachelor’s degree or equivalent related work experience.
• At least 2–3 years of experience in the IT domain and perfect command of English.

Nice to have

• Dutch language skills.

Culture & Benefits

• Hybrid collaboration with regular in-person connection at a nearby office.
• Work with enterprise-wide customer solutions spanning more than one hundred configurable modules.
• Applicants may be required to appear onsite at an office during the recruitment process.

Hiring process

• Interviews include in-person participation and assess individual skills, experience, and communication style.
• AI tools, virtual backgrounds, and third-party assistance are not permitted during interviews; AI-generated responses may lead to disqualification.