Client Success Specialist (LegalTech)

TL;DR

Client Success Specialist (LegalTech): Managing customer success and retention for a software escrow platform with an accent on legal drafting, technical onboarding, and client communications. Focus on bridging the gap between legal requirements and technical implementation, drafting legal documents, and ensuring seamless product adoption.

Location: Remote (Central office in The Hague, Netherlands)

Company

hirify.global provides state-of-the-art software escrow solutions to mitigate third-party risks in the cloud era.

What you will do

• Handle user and lead requests regarding services and account management.
• Support customers with the technical setup of source code management platforms.
• Guide leads through the service offerings via email and chat.
• Draft reports based on customer-provided information.
• Manage the legal drafting and review process for written agreements.

Requirements

• Prior experience in customer success or a similar role.
• Proficiency in drafting legal documents.
• Familiarity with LegalTech concepts.
• Excellent written English communication skills.
• Proficiency in modern web tools (e.g., Google Docs).

Culture & Benefits

• Remote-first work environment.
• Startup culture with significant growth opportunities.
• Comprehensive onboarding and dedicated ramp-up period.
• Supportive team emphasizing open communication and direct feedback.
• Regular team activities and gatherings.