Commercial Banking Controls Manager

Location: Hybrid, with at least two days per week or 40% of working time at an office site in Birmingham, Bristol, Edinburgh, Glasgow, Leeds, or Manchester, United Kingdom.

Salary: £67,023–£74,470 per year.

Company

A large banking group investing in people, data, and technology to support innovative projects and sustainable growth in finance.

What you will do

• Support Commercial Banking Coverage teams in understanding, maintaining, and improving their control environment.
• Manage existing controls and support the creation, improvement, or retirement of controls as business processes change.
• Manage operational risk events and related actions through to resolution.
• Analyse risk and control information to identify trends, issues, and improvement opportunities.
• Prepare and present reporting for leadership teams, committees, and governance forums.
• Support investigations and thematic reviews by assessing evidence and recommending proportionate actions.

Requirements

• Experience applying risk and control principles, identifying improvements, and supporting risk events and actions.
• Ability to interpret management information and data, investigate issues, and make practical recommendations.
• Ability to build constructive relationships with business partners and provide advice, support, and challenge.
• Clear written and verbal communication skills for reports, presentations, meetings, and governance forums.
• Ability to identify and implement improvements to processes, controls, and reporting.
• Understanding of how artificial intelligence and automation can support analysis, reporting, and ways of working.

Nice to have

• Experience in risk, controls, operational risk, governance, or audit.
• Knowledge of Commercial Banking, customer coverage, or relationship management.
• Experience creating or analysing management information using Power BI.
• Experience managing operational risk events, control assessments, or related actions.
• Exposure to process automation or artificial intelligence-enabled improvements.

Culture & Benefits

• Collaborative work with colleagues across Commercial Banking.
• Flexible working arrangements, including job sharing where compatible with the role.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares, and lifestyle benefits such as discounted shopping.
• 30 days of holiday plus bank holidays, wellbeing initiatives, and parental leave policies.