I2C Collection & Dispute Management Senior Analyst (Finance)

Location: Hybrid role based in Hamburg, Germany

Salary: €62,500–€97,865 annual base pay

Company

Johnson & Johnson MedTech develops healthcare and medical technology solutions, with this role supporting the Global Services Finance organization and DePuy Synthes.

What you will do

• Manage end-to-end customer collections and open accounts receivable through follow-ups, customer engagement, negotiation, and dispute resolution.
• Improve cash flow and payment behavior while monitoring collection performance, KPIs, and service-level commitments.
• Own dispute management for key accounts, including investigation, root cause analysis, resolution, financial adjustments, and revenue reconciliation.
• Act as a subject matter expert for complex, high-value, and high-risk disputes and provide escalation support.
• Perform receivables forecasting, trend analysis, reporting, and ad hoc financial analysis.
• Identify process improvements, use technology tools, support audit readiness, and collaborate with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance.

Requirements

• Bachelor’s degree or equivalent, preferably in accounting, finance, or a related business discipline.
• 2–4 years of relevant professional experience.
• End-to-end Invoice to Cash experience, including cash applications, credit management, collections, and dispute management.
• Strong customer engagement, communication, analytical, problem-solving, and basic negotiation skills.
• Fluent written and spoken English required.
• Proficiency with Microsoft Office and ERP systems; ability to work collaboratively under pressure.

Nice to have

• Experience in healthcare or pharmaceuticals.
• CPA, CMA, MBA, or other financial certification.
• Knowledge of SAP systems.
• Additional foreign-language capability.

Culture & Benefits

• Inclusive and diverse work environment guided by the company’s Credo.
• Annual bonus based on pay grade, location, and performance.
• Vacation, parental, bereavement, caregiver, and volunteer leave.
• Well-being reimbursement and financial, physical, and mental health programs.
• Insurance plans, service anniversary awards, and recognition awards subject to plan terms.