Director of Customer Education (AI)

Location: US-based opportunity: hybrid in Seattle, Washington, or remote in San Francisco, California

Total compensation: $195,000–$210,000 USD annually, depending on location and experience; equity opportunities are available.

Company

hirify.global develops an AI roleplay simulator and experiential learning platform that helps individuals and teams improve communication through conversational practice, coaching, and iteration.

What you will do

• Build and maintain onboarding pathways, self-paced modules, video walkthroughs, guides, templates, product academies, and live workshops.
• Own customer and partner education for product launches from alpha through general availability, including internal readiness for Customer Success, Support, and Sales.
• Create program-admin learning tracks and certification paths that help customers and partners launch and operate hirify.global programs within their organizations.
• Segment education delivery between scaled programs and white-glove working sessions or webinars for strategic accounts and launches.
• Measure education impact through adoption, time-to-value, and support deflection, then iterate based on data.
• Establish the operating model and grow the customer education function, including making the case for future headcount.

Requirements

• 5–8+ years of experience in customer education, enablement, instructional design, or customer success at a B2B SaaS company.
• Experience building at least one function from scratch.
• Hands-on experience scripting and recording videos, designing assessments, leading webinars, creating guides, running live sessions, and launching certification programs.
• Ability to define metrics, analyze data, connect education to business outcomes, and report findings to executives.
• AI-first approach to content creation, tooling, and program maintenance, with sound judgment about human-led work.
• Experience influencing Customer Success, Product, Marketing, and Support teams, educating enterprise program owners, and operating in a fast-scaling environment.

Nice to have

• Background in L&D, corporate training, or communication coaching.
• Experience with partner enablement, industry-specific onboarding, digital adoption tooling, or in-product guidance.
• Experience building a customer community or user group alongside a formal curriculum.

Culture & Benefits

• First-hire mandate with direct access to founders and visibility across the organization.
• Opportunity to define customer education for a company whose product is focused on experiential learning.
• Health, dental, and vision insurance.
• 401(k) plans, unlimited PTO, and free office lunches for employees based in Seattle.
• Equity opportunities in a fast-growing company.