Sales Support Administration Diplomat Service

Location: Zaventem, Belgium

Company

hirify.global provides commerce-enabling payment technology, while Global Blue delivers Tax Free Shopping solutions connecting international travellers, retailers, and brands.

What you will do

• Provide operational and administrative support to Merchant Service and Diplomat Service teams.
• Coordinate with retailers, customers, partners, and Sales on queries, missing information, complaints, and after-sales follow-up.
• Maintain accurate retailer, accounting, contact, contract, and administrative system records.
• Prepare, maintain, and distribute team files; support DTF validation and completion workflows.
• Handle customer requests, telephone support, mail, invoicing, document archiving, and TFF form shipments.
• Contribute to projects improving Global Blue services and operational processes.

Requirements

• Fluent French, Dutch, and English.
• Strong numeracy, attention to detail, organization, prioritization, and follow-up skills.
• Customer-facing communication skills and a collaborative, proactive approach.
• Experience with Microsoft Office, CRM software, office systems, accurate data entry, operational records, and process documentation.
• High school diploma or equivalent education.
• At least four years of experience in account management, customer service, administrative support, or operations; FMCG, retail, or financial services experience is preferred.

Culture & Benefits

• Work with Merchant Service, Diplomat Service, Sales, retailers, customers, and internal stakeholders.
• Contribute to a customer-focused environment centered on accurate, reliable, and professional service.
• Handle confidential customer and commercial information responsibly.
• Applications are accepted only through official Global Blue channels, and recruitment communications come from official Global Blue addresses or certified representatives.