Onboarding Specialist (MedTech)

Location: Remote within the United States; working hours must align with Pacific Time to support West Coast clients.

Company

hirify.global is an Australian-founded hybrid healthcare company providing nurses and doctors with a native iOS app, medical oversight, and human support to run compliant healthcare practices.

What you will do

• Serve as the primary point of contact for new clients, primarily nurses launching and growing med spa businesses.
• Guide clients through onboarding requirements, timelines, milestones, and next steps.
• Coordinate with clinical, product, sales, account management, and operations teams to resolve roadblocks and keep activation on track.
• Track client onboarding status, flag delays, and escalate issues when needed.
• Follow up on inbound sales inquiries within defined SLAs, respond to information requests, and schedule meetings.
• Capture client feedback and maintain accurate records and communications in systems such as HubSpot and Moxo.

Requirements

• Availability to work West Coast hours aligned with Pacific Time is required.
• Experience in onboarding, customer success, account management, or another client-facing support role.
• Excellent written and verbal communication skills with the ability to build rapport and trust quickly.
• Strong organizational skills and the ability to manage multiple clients and timelines.
• Proactive, detail-oriented problem-solving skills and comfort working with defined SLAs and processes.
• Ability to collaborate cross-functionally with sales, clinical, product, and operations teams.

Nice to have

• Experience in healthcare, MedTech, aesthetics, or the med spa industry.
• Experience with inbound lead follow-up, qualification, or meeting scheduling.
• Familiarity with HubSpot, Moxo, Slack, and Google Workspace.
• Experience in an early-stage or fast-scaling startup environment.

Culture & Benefits

• Remote-first, outcomes-focused work environment with flexible arrangements.
• Work-from-anywhere travel policy and support for parents returning to work.
• Quarterly Wellness Days and access to the Fresh Minds mental health program with unlimited therapy.
• Paid parental leave of 14 weeks for primary carers and 6 weeks for secondary carers.
• Staff treatments, skincare perks, discounted healthcare and women's health programs.
• Superannuation salary packaging, a tech-at-home voucher, and a 401(k) plan for US employees.