Customer Support Specialist (Medtech)

Location: Must be based in Italy

Salary: €25,000–€40,000 per year

Company

hirify.global is a Swiss-American medical device company specializing in non-invasive respiratory care and continuous monitoring solutions.

What you will do

• Serve as the primary point of contact for customer requests via phone and email.
• Manage quotes and customer inquiries efficiently.
• Support the sales force with administrative tasks and daily business operations.
• Create compliant and complete tender documentation.
• Monitor tender portals and procurement websites to identify new business opportunities.
• Assist the Italian Manager with operational tasks and process optimization.

Requirements

• Native-level Italian proficiency is mandatory.
• Fluent written and spoken English (C1 level) is mandatory.
• Previous experience in customer service and tender processing is highly appreciated.
• Strong customer focus and excellent teamwork skills.
• Must have the right to work in Italy.

Culture & Benefits

• Work on meaningful products that enable personalized patient therapy.
• Benefit from a flat hierarchy and short decision-making processes.
• Engage in interdisciplinary collaboration within an agile company environment.
• Opportunity for professional development and skill enhancement.