Director of Client Operations

Location: Remote, with the job location listed as Brentwood, Tennessee, United States

Salary: $120,000–$145,000 annually, plus eligibility for an annual performance incentive.

Company

hirify.global provides healthcare and health and fitness services to large organizations and their employees, focusing on improved health outcomes, experiences, and value.

What you will do

• Oversee operations for up to 15 employer health centers with multiple lines of service.
• Manage relationships with up to 10 clients and serve as the primary contact for strategic integration, expansion, and escalation matters.
• Lead client and site meetings, committees, task forces, and post-go-live implementations.
• Improve health-center performance through process optimization, performance standards, capacity planning, and operational metrics.
• Manage budgets, margins, staffing, ROI, and a portfolio generating $2M–$10M in gross annual revenue.
• Lead, coach, and mentor site supervisors and virtual teams of up to 50 direct and indirect FTEs.

Requirements

• Bachelor’s degree in a related field preferred, or equivalent experience.
• Occupational health experience and registered nurse licensure required.
• 10+ years of experience in a business environment or related industry, including management experience.
• Experience managing virtual teams, complex service lines, clients, and operational functions.
• Strong knowledge of staffing, budgets, P&L responsibility, process efficiency, and medical information management systems.
• Strong Excel, PowerPoint, Word, Outlook, communication, presentation, relationship-building, leadership, and change-management skills.

Nice to have

• Healthcare management experience in medical, pharmacy, fitness, or a similar environment.
• Prior budget and P&L responsibility.
• Knowledge of Workers’ Compensation, Medicare, or clinical standards of practice.

Culture & Benefits

• Full-time benefits include medical, dental, vision, life, and disability insurance.
• 401(k) program with company match, paid holidays, and vacation time.
• Company-sponsored wellness program, employee assistance program, and no-cost virtual primary and behavioral healthcare for team members and dependents.
• Employees in Washington or Colorado participate in the Open Time Off plan with 10 paid holidays or equivalent scheduled hours.