23 часа назад
Senior Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Success Manager (SaaS): Managing the full customer lifecycle for Convene across Australian client accounts with an accent on retention, renewals, adoption, account growth, and senior-stakeholder relationships. Focus on developing upsell and cross-sell opportunities, building customer advocacy, communicating product feedback, and supporting onboarding while travelling interstate as required.
Location: Remote in Australia; interstate travel required from time to time for customer meetings, events, and conferences.
Company
provides governance management software used by organizations in more than 100 countries.
What you will do
- Own the customer lifecycle from onboarding and implementation through renewal, retention, and expansion.
- Manage a portfolio of Australian client accounts, monitoring customer health, product usage, engagement, risks, renewals, and growth opportunities.
- Build trusted relationships with CEOs, board members, company secretaries, governance professionals, and executive teams.
- Drive product adoption, upsell and cross-sell opportunities, account growth, and customer advocacy through referrals, testimonials, case studies, and references.
- Capture customer feedback and product requirements for Product, Marketing, and Sales teams.
- Maintain account plans and accurate CRM records, and report on renewals, engagement, risks, opportunities, and customer outcomes.
Requirements
- 3+ years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
- Experience managing a customer portfolio with responsibility for retention, renewals, and account growth.
- Strong commercial awareness and experience identifying upsell and cross-sell opportunities.
- Confidence engaging with senior stakeholders and decision-makers, along with strong written and verbal communication skills.
- Strong organizational, account-management, and CRM skills, with the ability to manage multiple priorities and deadlines.
- Willingness to travel interstate as required.
Nice to have
- Experience working in a SaaS environment.
- Background in the technology or IT industry.
Culture & Benefits
- Remote work arrangement in Australia.
- Independent work combined with collaboration across Sales, Marketing, Product, and Customer Success.
- Regular weekly and monthly meetings with ongoing visibility into account performance and customer outcomes.
- Opportunity to work directly with senior customer stakeholders and contribute to governance technology adoption.
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