Customer Success Lead (SaaS)

Location: Atlanta, Georgia, United States

Expected base salary: $94,000 per year, excluding bonus where applicable.

Company

hirify.global acquires, builds, and grows software businesses serving specialized industries, operating a portfolio of more than 100 companies across North America, the UK, EU, and APAC.

What you will do

• Own expansion revenue for Teamup, a calendar platform used by more than 5 million users.
• Build AI-powered account signals, upgrade triggers, commercial plays, and scalable expansion systems.
• Identify upmarket opportunities and sell upgrades through video calls, in-app messaging, and email.
• Develop onboarding and activation motions for high-potential customers.
• Create repeatable systems for identifying and closing upsells during customer interactions.
• Build an AI onboarding feedback loop and turn successful customers into advocates through referrals, reviews, and customer stories.

Requirements

• 5+ years of experience in expansion sales, account management, or customer success at a product-led SaaS company.
• Proven record of carrying and achieving an expansion or retention revenue target.
• Strong product fluency, including learning tools quickly, conducting live demonstrations, and answering complex questions independently.
• Experience building lightweight commercial systems at scale, including signals, playbooks, and CRM discipline.
• Daily hands-on use of AI and an ability to build AI-first systems.

Culture & Benefits

• Doer role on a flat team.
• Work focused on helping customers solve operational problems through Teamup.
• Equal employment opportunity and an inclusive workplace.
• AI tools may be used during applicant screening or assessment.