Customer Service Representative (Spanish/English)

Location: Buenos Aires, Argentina; remote

Company

Binance operates a global blockchain ecosystem and cryptocurrency exchange offering digital-asset trading, finance, payments, education, research, institutional services, and Web3 products.

What you will do

• Handle back-office tickets and provide 24/7 online enquiry and email reply services.
• Respond to customer enquiries, advice requests, and suggestions through email and online support tools.
• Support other business units with customer liaison and accurate documentation of customer requests and advice.
• Provide structured feedback through documentation.
• Handle complaints, special cases, and ad hoc customer support tasks.

Requirements

• Native Spanish and advanced English are required; knowledge of an additional language is preferred.
• College degree or higher.
• Strong communication, problem-solving, honesty, integrity, and sense of responsibility.
• Ability to work under pressure, collaborate effectively, and maintain meticulous documentation.
• Willingness to work different shifts, including 24/7 support coverage.
• Passion for customer service and the crypto industry.

Culture & Benefits

• Work-from-home arrangement; the arrangement may vary depending on the business team's work.
• Opportunity to contribute to a blockchain ecosystem used by customers worldwide.
• Flat, user-centric organization with autonomy and fast-paced projects.
• Competitive salary and company benefits.
• Career growth and continuous learning opportunities.