Customer Experience Specialist (Crypto)

Location: Fully remote within the Philippines; U.S. business hours required

Company

hirify.global is a regulated crypto and stablecoin infrastructure platform that helps banks, brokerages, fintechs, and payment companies offer digital-asset financial services.

What you will do

• Provide high-volume frontline support through email and phone across B2C and B2B channels.
• Resolve inquiries related to KYC onboarding, transaction status, account management, and digital asset operations.
• Analyze production logs, dashboards, and transaction flows to identify root causes of complex issues.
• Communicate clearly and empathetically without relying on rigid scripts or generic templates.
• Own customer outcomes, coordinate escalations, and follow issues through final resolution.
• Document operational context, contribute to runbooks, and improve team workflows.

Requirements

• At least 2 years of customer-facing support experience in fintech, crypto, banking, or payments.
• Exceptional spoken and written English communication skills.
• Experience troubleshooting complex, financially sensitive transaction issues and reading operational logs.
• Proficiency with modern support tools such as Zendesk, Intercom, or similar platforms.
• Availability to work full-time U.S. business hours from the Philippines.
• Direct exposure to digital assets, blockchain transactions, or KYC/AML onboarding workflows.

Culture & Benefits

• Autonomous, ownership-oriented, and collaborative working environment.
• Culture focused on initiative, empathy, adaptability, transparency, and integrity.
• Chance to earn equity.
• Maternity and paternity leave after 6 months.
• WeWork All Access Membership and a yearly work-from-home stipend.
• Yearly learning and development stipend after 6 months.