Collateral Recovery Performance Specialist

Location: 15001 Trinity Blvd, Fort Worth, TX 76155, United States; onsite office role

Company

hirify.global Family of Brands provides in-house auto financing and servicing through Bridgecrest, which services more than $25 billion in finance receivables.

What you will do

• Act as the primary point of contact for the repossession vendor network and support vendor inquiries.
• Provide guidance on contracted SLAs, performance trends, compliance expectations, and gray-area scenarios.
• Review, approve, negotiate, or decline repossession-related fees and escalate exceptions with business justification.
• Conduct account-level audits and lead monthly vendor discussions covering performance, invoices, complaints, and compliance opportunities.
• Prepare monthly business reviews for vendors and internal stakeholders, including performance assessments and recommendations.
• Onboard new vendors, create and execute procedures, and resolve escalations involving performance, transportation, complaints, invoicing, and compliance.

Requirements

• High school diploma, GED, or equivalent certification.
• 3+ years of experience in collections and/or loss mitigation; vendor management experience is preferred.
• Experience with Microsoft Office, including Excel, Outlook, and Word.
• Knowledge of collection policies, the Fair Debt Collection Practices Act, and applicable state repossession law.
• Strong communication, negotiation, conflict management, organization, decision-making, and multitasking skills.
• Ability to work in an office environment and remain stationary for at least 75% of the time.

Culture & Benefits

• Medical, dental, and vision insurance with company premium contributions.
• 401(k), company-paid life insurance, and short- and long-term disability coverage.
• Paid time off for full-time employees, including wellness days and holidays.
• Tuition reimbursement, wellness programs, and professional growth opportunities.
• Onsite gym, game room, social events, and employee rewards.
• Employment is contingent on successful completion of background and drug screening.