Product Quality Vigilance, Quality Engineer (MedTech)

Location: Taguig, National Capital Region (Manila), Philippines

Company

Johnson & Johnson MedTech develops healthcare and medical technology solutions as part of Johnson & Johnson.

What you will do

• Lead and support holistic investigations of product quality complaints for commercial and clinical Innovative Medicine products.
• Evaluate technical analyses, failure modes, root causes, and investigation documentation before complaint closure.
• Act as the Product Quality Vigilance single point of contact for manufacturing sites and coordinate complaint-related escalations and knowledge transfer.
• Support failure investigations, Medical Device Report submissions, signal trend evaluations, audits, and inspections.
• Lead Product Quality Vigilance and new-business projects while partnering with R&D, New Product Introduction, manufacturing, medical safety, quality, and commercial teams.
• Improve complaint-management methods, create work instructions and standard operating procedures, and deliver training on investigation processes and product knowledge.

Requirements

• 5+ years of experience in Quality Assurance and/or Quality Control within pharmaceuticals, medical devices, or another highly regulated industry.
• At least 5 years of related experience in the medical device or pharmaceutical industry.
• Knowledge of the medical safety environment and regulatory requirements.
• Experience with project management, change initiatives, cross-functional collaboration, technical writing, and persuasive communication.
• Bachelor’s degree in a technical, scientific, or engineering discipline.
• Ability to present to multiple organizational levels and departments.

Nice to have

• 2.5+ years of experience in complaint management, post-market vigilance, risk management, or compliance.
• Supervisory experience.
• Master’s degree or MBA in a technical, scientific, or engineering discipline.
• Green Belt or Black Belt Six Sigma, CQE certification, or other investigation training.
• Experience with GAMP, ISO 9001, Lean Supply Chain Management, and quality validation.

Culture & Benefits

• Full-time employment in a global healthcare organization.
• Cross-functional collaboration across manufacturing sites and corporate teams.
• Opportunities to support quality process improvement, training, audits, and regulatory inspections.
• Inclusive work environment guided by the company’s Credo and focused on employee dignity and diversity.