Customer Success Manager - Italian (SaaS)

Location: Berlin, Germany

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Manage a defined portfolio of large and strategically important customers.
• Build relationships with customer stakeholders ranging from support agents to C-level executives.
• Act as a trusted advisor, helping customers use the platform effectively and achieve their business objectives.
• Analyze product usage data to increase adoption, address root causes, and reduce churn.
• Identify, qualify, and develop cross-sell and upsell opportunities.
• Document customer activities and forecast opportunities accurately in Salesforce while collaborating with Sales, Marketing, Support, Product, and Professional Services.

Requirements

• Experience managing a strategic customer portfolio as a Customer Success Manager.
• Fluent Italian and English.
• Strong consultative communication, active listening, influencing, objection-handling, and customer advocacy skills.
• Analytical mindset with the ability to identify root causes and develop solutions quickly.
• Strong organization, resilience, calm handling of escalations, and ability to prioritize across multiple customers.
• Passion for collaboration in a solution-focused, evolving environment.

Nice to have

• Experience in the SaaS, cloud, or IT industry.

Culture & Benefits

• Personal and professional growth within a fast-growing company.
• Lunch covered at the office three times per week.
• Corporate benefits platform with discounts from brands including Expedia, FitX, and Zalando.
• Training platform for continued skill development.
• International and intercultural working environment.
• This position is not eligible for visa sponsorship.