Commercial Client Services Representative

Location: Fully onsite in Coeur d'Alene, Idaho at 200 W. Neider Avenue, Coeur d'Alene, ID 83815

Salary: $20.35–$30.00 per hour, with possible performance-based incentive compensation

Company

hirify.global provides commercial banking, deposit, and Treasury Management products and services.

What you will do

• Serve as the primary customer contact for corporate and commercial deposit clients.
• Answer client and internal staff inquiries by phone, email, and other communication channels.
• Support account implementation, funds transfer and stop payment requests, transaction posting issues, and error resolution.
• Coordinate with Relationship Managers and business partners, provide updates, and recommend timely solutions.
• Resolve deposit and Treasury Management issues, escalating complex matters to the Senior Commercial Client Services Representative.
• Maintain compliance with banking regulations, policies, procedures, and required training.

Requirements

• 2–4 years of required experience in banking, Treasury Management products, new accounts, loan processing or documentation, and customer service.
• Knowledge of bank payment systems, account operations, banking services, commercial banking products, and applicable laws and regulations.
• Strong written and verbal communication skills, customer service ability, organization, judgment, and multitasking skills.
• Knowledge of business, accounting, financial procedures, market factors, and interest rate impacts.
• Strong technical skills with Windows Office Suite, spreadsheets, and industry-specific software.
• High school diploma or GED and a bachelor's degree in Business, Finance, or a related field are preferred.

Culture & Benefits

• Competitive total rewards package with healthcare coverage, including medical, dental, and vision plans.
• 401(k) retirement savings plan with employer match for qualifying contributions.
• Paid vacation, sick days, volunteer days, and holidays.
• Life and disability insurance, employee assistance, mental health resources, legal support, and identity theft protection.
• Tuition assistance, insurance discounts, and access to an online discount marketplace.
• Occasional travel may be required; benefit eligibility begins the first day of the month following hire for associates scheduled at least 30 hours weekly.