Customer Success Manager (SaaS)

Location: Paris, France; hybrid work environment with a few days at home

Salary: €58,000–€60,000 per year, with 85% fixed and 15% variable compensation

Company

hirify.global operates a SaaS platform focused on employer branding and recruitment.

What you will do

• Act as the key partner for UK-based clients after onboarding and support their employer branding and recruitment objectives.
• Monitor product adoption, identify client needs, propose solutions, and measure their impact.
• Build tailored success plans to prevent dissatisfaction and reduce churn.
• Collect, prioritize, and share client feedback to support product, pricing, packaging, and process improvements.
• Lead cross-team projects and contribute to improving Customer Success processes and methods.
• Onboard, mentor, and support team members.

Requirements

• 3–7 years of experience in Customer Success or Account Management, preferably in a SaaS business.
• Customer-centric approach with the ability to identify business opportunities.
• Strong analytical mindset and ability to assess client situations using available data.
• Organized, meticulous, responsive, and comfortable with written and verbal communication.
• Fluent written and spoken French and English required.

Nice to have

• Previous experience in HR or technology environments.

Culture & Benefits

• Hybrid work environment.
• Regular social events.
• Four-day work week after the first few months.
• 25 days of annual leave.
• Focus on diversity, inclusion, equality, and positive social impact.

Hiring process

• Initial 35–40-minute conversation with the Talent Acquisition team over Google Meet.
• 60-minute live case study with the Hiring Manager, ideally in person.
• Values interviews with the VP of Customer Success and a Senior Customer Success Manager.