Customer Success Manager - German Speaking (SaaS)

Location: Vienna, Austria; hybrid working model

Company

Global software company providing secure infrastructure and IT management tools for technology providers and their customers.

What you will do

• Manage a portfolio of 80–100 distributor and MSP partner accounts across the assigned market.
• Build trusted relationships and act as a key contact for partner success, adoption, retention, and growth.
• Lead business reviews and strategic conversations connecting partner goals with measurable outcomes.
• Identify expansion opportunities and collaborate with Sales, Distribution, Customer Success, and internal stakeholders.
• Gather partner insights to improve processes and the overall customer experience.
• Help define scalable best practices for a new distributor-led Customer Success model across EMEA.

Requirements

• Native or fluent German and strong English communication skills.
• Experience in Customer Success, Account Management, Partner Management, Sales, or a similar customer-facing commercial role.
• Commercial mindset with confidence building relationships, identifying growth opportunities, and supporting measurable business outcomes.
• Experience managing a large account portfolio while balancing priorities and stakeholder needs.
• Strong organization, prioritization, communication, stakeholder management, and consultative skills.

Nice to have

• Experience in SaaS, software, MSP, channel, distributor, or partner ecosystem environments.

Culture & Benefits

• Hybrid working model based on trust and flexibility.
• Two paid volunteer days per year.
• Employee Stock Purchase Program.
• Employee Assistance Program.
• Custom learning opportunities through the N-ablite Learning program.
• Fundraising opportunities through the company giving program.