Pre-Services Coord

Location: Washington, DC, United States; onsite presence required during regularly scheduled business hours

Salary: $16.76–$25.78 per hour

Company

Maryland Oncology Hematology provides cancer care through more than 15 locations across Maryland and Washington, DC.

What you will do

• Answer incoming calls, assess patient needs, and schedule new patient appointments with the appropriate providers.
• Provide appointment details, directions, and preparation instructions while maintaining physician schedules and call statistics.
• Collect demographic, insurance, and other pre-visit information and enter it into computer systems.
• Verify insurance eligibility, benefit coverage, co-pays, and pre-authorizations before patient visits.
• Follow up on missing or outdated insurance information, medical records, and test results.
• Maintain patient confidentiality and comply with HIPAA requirements.

Requirements

• High school diploma or equivalent required.
• Minimum three years of medical receptionist experience with insurance forms and scheduling software required.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• Ability to work onsite during regularly scheduled business hours and interact in person with patients, coworkers, and management.
• Ability to handle shifting priorities, maintain performance standards, and deliver quality service.

Nice to have

• Associate degree in Finance or Business.
• Four years of revenue cycle experience.
• Knowledge of the practice's personnel, daily routines, and scheduling procedures.

Culture & Benefits

• Supportive environment focused on exceptional cancer care for patients, physicians, and colleagues.
• Required e-learning courses must be completed within 90 days of starting the position.
• Work may involve minimal travel by automobile to office sites.
• Clinical environment may include exposure to communicable diseases, toxic substances, ionizing radiation, and medical preparations.