Customer Success Manager (Cybersecurity)

Location: Remote in Canada; employees must maintain legal entitlement to work in Canada

Salary: $95,000–$125,000 CAD per year, plus variable/incentive compensation, equity, and benefits.

Company

CrowdStrike is a cybersecurity company providing an AI-native platform for protecting organizations and processing large-scale security event data.

What you will do

• Lead customer onboarding and training for the Falcon Shield SaaS security platform.
• Build customer relationships and drive product adoption, engagement, retention, and growth.
• Translate customer business use cases and security objectives into measurable product value.
• Demonstrate new capabilities and help customers improve their SaaS security posture and reduce risk.
• Create success plans and conduct strategic business reviews covering priorities, roadmap, threat landscape, usage, and best practices.
• Partner with Product and R&D teams to surface customer needs, feature requests, and product improvement opportunities.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum 8 years of experience in a customer success management role within a cybersecurity organization.
• Strong technical background with knowledge of SaaS Security Posture Management and the SaaS threat landscape.
• Experience with application integration or security onboarding projects, solutioning, product demonstrations, and value-based adoption.
• Ability to establish technical credibility with senior security experts, review infrastructure implementations, and advise on architecture and use cases.
• Experience using AI technologies to improve decision-making, workflows, efficiency, and business outcomes.

Nice to have

• Hands-on familiarity with SSPM, IAM, or SaaS security tooling.
• Experience using LLMs or AI agents to automate workflows, accelerate customer research and reporting, and improve productivity.

Culture & Benefits

• Remote work with a focus on flexibility and autonomy.
• Competitive compensation, equity awards, and incentive compensation.
• Physical and mental wellness programs.
• Competitive vacation, holidays, and paid parental and adoption leave.
• Professional development opportunities, employee networks, neighborhood groups, and volunteer activities.