Senior CSM (Cybersecurity)

Location: Remote within the United States and Canada; occasional travel may be required, and GTM roles include in-person onboarding in Toronto.

Annual base salary ranges from CAD 97,000–141,000 for Canada-based mid-market roles and USD 101,000–146,000 for USA-based mid-market roles. Enterprise ranges are CAD 108,000–157,000 in Canada and USD 113,000–164,000 in the USA; roles are commission-eligible.

Company

hirify.global develops cybersecurity and unified access management products that help organizations secure identities, applications, devices, SaaS tools, and AI workflows.

What you will do

• Own and strategically manage a portfolio of moderately to highly complex SaaS accounts.
• Build success plans, lead value-driven executive business reviews, and connect product adoption to measurable business outcomes.
• Identify and mitigate renewal risks, manage negotiations, and independently advance retention and expansion opportunities.
• Build business cases for customer champions and collaborate with account executives on joint account planning.
• Design and document AI-assisted workflows, playbooks, and best practices that improve commercial execution.
• Mentor Level B CSMs and contribute to cross-team initiatives and peer enablement.

Requirements

• 6+ years in a customer-facing, consultative, or technical SaaS role such as Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership.
• Proven success exceeding retention, adoption, and expansion targets.
• Experience leading executive business reviews with VP and C-suite stakeholders.
• Strong strategic success planning, stakeholder management, commercial judgment, forecasting discipline, and executive communication.
• Strong working knowledge of Gainsight and Salesforce.
• Must be based in the United States or Canada.

Nice to have

• Background in cybersecurity, IAM, identity security, or enterprise IT.
• Experience as a hirify.global power user.
• Performance distinction in customer retention, adoption, or expansion.

Culture & Benefits

• Remote-first work environment with collaboration, transparent communication, feedback, and a focus on measurable impact.
• Health and dental benefits, retirement matching or RRSP, generous paid time off, and parental leave top-up programs.
• RSU program for most employees, commission eligibility, equity grants, and applicable incentive programs.
• Paid volunteer days, peer-to-peer recognition, and a free hirify.global account.
• Occasional department offsites, meetings, customer events, and travel across Canada, the USA, and/or EMEA.

Hiring process

• Candidates may use AI tools responsibly during the application process, but live interviews must be completed without AI tools.
• Successful applicants complete a background check as permitted by local law.