Outcomes Architect (AI)

Location: Tokyo, Japan; onsite

Company

Notion is a collaborative AI workspace that brings knowledge, projects, meetings, and AI tools together for individuals, teams, and companies.

What you will do

• Drive workflow adoption and value realization across a portfolio of named B2B accounts.
• Contribute to predictable renewal and expansion pipeline, including ownership of flat and at-risk renewals.
• Partner with Solutions Consultants on account strategy, expansion qualification, and renewal planning.
• Define mutual success plans, guide AI transformation, and demonstrate ROI to executive stakeholders through business reviews.
• Facilitate use-case consultations, co-design workflows, and identify opportunities for Services involvement in complex implementations.
• Help create and deliver repeatable Outcomes Architect programs across Notion’s customer base.

Requirements

• 5+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery, workflow mapping, implementation planning, program management, and stakeholder management skills.
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
• Commercial awareness and experience managing renewal risk, expansion opportunities, account strategy, timelines, and customer commitments.
• Native-level Japanese and business-level English required.
• Ability to work with ambiguity, customer empathy, urgency, and a strong interest in building with AI tools.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy.
• Experience with productivity, collaboration, or workflow software.
• Experience managing flat, at-risk, or complex renewal accounts.
• Experience partnering with sales, solutions, support, or implementation teams in a shared account ownership model.
• Experience designing customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

Culture & Benefits

• Work with AI as a practical collaborator and continuously explore new ways of working.
• Emphasis on thoughtful craftsmanship, durable systems, and human-centered collaboration.
• Equal opportunity workplace with reasonable accommodations available during the application process.