Senior User Researcher II

Location: Remote across Canada

Compensation: CA$149,000–CA$205,000 annually, depending on geographic zone, experience, skills, and other factors.

Company

hirify.global uses an AI-powered matching process to review applications and share shortlisted candidates with the hiring company.

What you will do

• Own the research strategy and roadmap for a core product area, prioritizing high-impact learning opportunities.
• Translate ambiguous customer and business questions into focused research plans and learning agendas.
• Lead qualitative, quantitative, generative, and evaluative research across discovery, concept testing, usability, field research, surveys, benchmarking, and post-launch evaluation.
• Synthesize research, product analytics, customer feedback, behavioral signals, and existing knowledge into actionable recommendations.
• Define success measures, evaluate outcomes, surface unmet needs and risks, and challenge assumptions before product direction is finalized.
• Build reusable research workflows, maintain accessible repositories, communicate insights to leadership, and coach cross-functional partners on research practices.

Requirements

• 6+ years of professional experience in user research, product research, or a related discipline, with experience influencing product direction and delivering measurable value.
• Strong command of qualitative and quantitative methodologies and the judgment to select appropriate approaches based on context, timeline, risk, and evidence.
• End-to-end research experience covering problem framing, study design, participant engagement, facilitation, analysis, synthesis, storytelling, recommendations, and follow-through.
• Ability to work autonomously in ambiguous, fast-paced environments while managing multiple research needs and stakeholder expectations.
• Strong analytical, communication, collaboration, and influencing skills across Product, Design, Engineering, Data, and business teams.
• Familiarity with AI-supported research workflows and responsible data handling, including participant privacy and awareness of AI limitations.

Nice to have

• Experience in entertainment, payroll, fintech, accounting, or another complex operational domain.

Culture & Benefits

• Remote work available across Canada.
• Health and dental benefits.
• Up to 2% matching RRSP / 401(k) contribution.
• Opportunity to work on complex product challenges with creative, multidisciplinary teams.
• Opportunities to develop AI-supported research practices and modern research workflows.
• Inclusive workplace committed to equal opportunity and a harassment- and discrimination-free environment.

Hiring process

• hirify.global reviews applications using an AI-powered matching process and shares the shortlist with the hiring company.
• Interviews, assessments, and final hiring decisions are managed by the hiring company's internal team.