UX Researcher (Cybersecurity)

Location: Hybrid in Waterloo or Toronto, Canada; onsite attendance required as needed, typically 1–6 times per month. Candidates must live within commuting distance, and relocation assistance is not offered.

Salary: CAD $100,772.50–$136,337.50 per year, depending on experience and qualifications.

Company

hirify.global develops consumer cybersecurity solutions designed to protect people, families, and communities in an always-online world.

What you will do

• Collaborate with interaction designers, content strategists, product managers, and marketers.
• Plan and conduct lightweight prototype testing to evaluate design assumptions and reduce development risk.
• Apply inferential statistics to interpret research findings and assess reliability and significance.
• Support customer experience measurement through surveys, data quality monitoring, and longitudinal reporting.
• Conduct qualitative studies, including interviews and usability tests, to complement quantitative findings.
• Triangulate data from researchers, analysts, and data scientists and translate complex findings into actionable product recommendations.

Requirements

• 4+ years of UX research experience in software or digital product environments.
• Proficiency in inferential statistics and structuring controlled experiments.
• Experience using Excel, R, or Python for basic analysis.
• Experience analyzing user journeys and conversion funnels to identify friction and improve engagement.
• Strong understanding of UX principles, design heuristics, and qualitative analysis aligned with research objectives.
• Ability to foster alignment with teams and stakeholders in a fast-paced, collaborative environment.

Culture & Benefits

• Flexible work hours and a supportive, collaborative environment.
• Bonus program.
• Pension and retirement plans.
• Medical, dental, and vision coverage.
• Paid time off and paid parental leave.
• Support for community involvement and commitment to diversity and inclusion.