Customer Service Engineer

Location: Germantown, Maryland, USA; onsite end-user and desk-side support

Salary: $21.00 per hour

Company

hirify.global delivers infrastructure and professional technology services to technology providers, outsourcers, businesses, and consumers.

What you will do

• Troubleshoot and repair PCs, desktops, laptops, tablets, printers, and related end-user technology.
• Provide desk-side support to end users and designated VIP clients.
• Install, move, add, and change computer equipment through IMAC activities.
• Respond to change management requests and install new PC equipment.
• Communicate repair status, arrival times, and estimated completion times to end users and service desk personnel.
• Follow documented service operations policies and meet customer satisfaction and operational metrics.

Requirements

• Technical school certification or equivalent experience, typically 2–4 years in a relevant field.
• Knowledge of relevant hardware and software systems.
• Understanding of ITIL methodologies.
• Strong oral, written, interpersonal, and customer-facing communication skills.
• Ability to follow documented instructions and processes with minimal supervision.
• Ability to lift or move computer equipment weighing up to 50 lbs and provide a basic repair kit.

Nice to have

• A+ certification.
• Current OEM certifications and customer-specific certifications or training.

Culture & Benefits

• Full-time technician employment.
• Work focused on professional technology services and direct customer support.
• Confidential handling of candidate information in accordance with EEO guidelines.