2 дня назад
Customer Success Manager (NA SLED)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (NA SLED) (SaaS/IT Infrastructure): Driving adoption, retention, renewals, and expansion of SolarWinds software for key customers with an accent on customer relationships, value-based engagement, and escalation management. Focus on analyzing customer environments, resolving complex networking and security challenges, and coordinating with Sales, Renewals, Product Management, and Engineering.
Location: Manila, Philippines; onsite
Company
develops software solutions that help customers accelerate business transformation with simple, powerful, and secure products.
What you will do
- Act as a trusted adviser to key customers and drive adoption of products to support retention, renewals, and expansion.
- Understand customer businesses, strategic goals, environments, use cases, and requirements, then demonstrate measurable product value.
- Conduct customer discussions and reviews, provide updates on features, security fixes, industry trends, and known issues.
- Support customers during escalations and coordinate with internal teams to achieve satisfactory resolutions.
- Represent customer feedback to Customer Success, Product Management, and Engineering teams.
- Work with Sales and Renewals to address churn risks, identify expansion opportunities, and mentor Customer Success colleagues.
Requirements
- At least 5 years of relevant IT industry experience in a customer-facing role such as Customer Success Manager, Technical Account Manager, Technical Support Engineer, or Sales Engineer.
- Strong customer service, communication, presentation, problem-solving, project management, and risk management skills.
- Strong understanding of networking, security products, and enterprise network infrastructure.
- Experience with HTTP, DNS, TCP, UDP, SSL/TLS, and ICMP, plus general cloud concepts.
- Working knowledge of SQL Server and experience with CRM or ERP platforms such as Salesforce, NetSuite, or Gainsight.
- Bachelor’s degree in Computer Science, Computer Engineering, or equivalent industry certifications is advantageous.
Nice to have
- Advanced knowledge or certifications in networking, security, cloud, databases, or related technologies.
- experience and recognized Customer Success or project management certifications.
- Hands-on network troubleshooting experience with tools such as Wireshark or Fiddler.
- Experience in information security, information infrastructure, SaaS, or cloud environments.
- Knowledge of PostgreSQL, MySQL, MongoDB, Cisco, or Juniper technologies.
Culture & Benefits
- People-first environment focused on customers, employees, partners, shareholders, and communities.
- Collaborative, accountable, and fast-paced working culture.
- Equal employment opportunity for qualified applicants.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →