Service Desk Senior Technician (Microsoft)

Location: Chicago, Illinois, United States; hybrid overnight schedule, Monday through Friday, 10:00 p.m. to 7:00 a.m.

Salary: $75,000–$94,000 annually if located in Illinois, plus bonus eligibility and comprehensive benefits.

Company

hirify.global is a law firm providing legal and professional services.

What you will do

• Provide telephone and email support for hardware, software, network connections, mobile devices, printers, and office setups.
• Install, configure, and troubleshoot Microsoft Office, Windows, Adobe Acrobat Professional, document management and comparison applications, browsers, Citrix, VPN, and other approved software.
• Document incidents and requests in the IT service management system and own user inquiries through resolution.
• Escalate issues to Level II and III engineers and collaborate with other IT groups to resolve complex requests.
• Perform routine systems administration tasks, including password administration, Outlook distribution list updates, and mailbox rights requests.
• Lead or support upgrades, large-group onboarding, knowledge base updates, cross-training, mentoring, and process improvements.

Requirements

• BA/BS degree or equivalent work experience.
• At least three years of advanced support experience with document management systems, Microsoft Office, Adobe Acrobat Professional, Windows, network resources, web interfaces, Citrix, VPN, and related applications.
• At least three years of direct user support experience in a high-performance environment.
• At least three years of experience supporting smartphones, including iPhone and Android devices.
• Strong organizational, analytical, problem-solving, interpersonal, and communication skills, with attention to detail and sound judgment.
• Ability to preserve confidentiality, work under pressure, manage competing priorities, and mentor team members.

Nice to have

• At least three years of law firm or professional services experience.
• Microsoft Office application certifications.

Culture & Benefits

• Hybrid work arrangement with an overnight Monday–Friday schedule.
• Bonus eligibility.
• Comprehensive benefits program.
• Collaborative environment involving Service Desk and Level II and III IT teams.