eBusiness Customer Support Specialist (eCommerce)

Location: Germantown, Wisconsin, United States; hybrid schedule with 3 days in the office

Company

hirify.global is a U.S. supplier of industrial, medical, and specialty gases, safety products, ammonia products, process chemicals, and related goods, and a subsidiary of Air Liquide.

What you will do

• Process website orders, returns, payments, invoices, shipments, and order-status requests.
• Respond to customer inquiries by telephone and email while providing prompt, professional support.
• Investigate order tracking issues, shipping-date revisions, complaints, and product or application requests.
• Vet new user registrations and orders for fraud, and identify discontinued products with suitable alternatives.
• Record cases and leads in Salesforce and process hirify.global Outlet orders through Shopify.
• Maintain statistical reports and escalate complex issues with a proposed resolution.

Requirements

• High school diploma or equivalent.
• 3 years of experience or equivalent.
• Strong customer focus and customer service orientation.
• Excellent communication, organization, multitasking, and workload-prioritization skills.
• Ability to work effectively in a fast-paced environment.

Nice to have

• Bachelor’s degree.
• Understanding of eBusiness or eCommerce and experience in customer service or distribution.
• Knowledge of SAP.
• Experience with the Google Kite platform.
• Ability to work independently and collaboratively with a team.

Culture & Benefits

• Hybrid work arrangement with 3 days in the office.
• Medical, dental, vision, life, disability, and accidental death and dismemberment insurance.
• 401(k) plan with company matching funds.
• Paid parental leave, vacation, sick time, holidays, and floating holidays.
• Tuition assistance, tuition reimbursement, scholarship opportunities, and employee assistance resources.
• Benefits begin after 30 days of employment.