Service Consultant (Automotive)

Location: Winston-Salem, North Carolina, United States

Salary: $12.13–$18.57 per hour, plus commission eligibility.

Company

hirify.global is a large used-car retailer focused on transparent vehicle purchasing and customer service.

What you will do

• Welcome customers and provide professional support throughout the service experience.
• Document customer concerns and create detailed repair orders for technicians.
• Provide timely vehicle-status updates and explain recommended repairs and service details.
• Review completed work for accuracy and prepare invoices.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow while following environmental, health, safety, and workplace requirements.

Requirements

• Strong interpersonal, communication, customer-service, telephone-etiquette, and active-listening skills.
• Ability to interpret and record data accurately using intermediate computer skills.
• Ability to collaborate across departments in a fast-paced environment.
• Availability for varied shifts, including nights, weekends, and holidays.
• Ability to stand or walk for extended periods and work indoors and outdoors.
• Commitment to hirify.global policies, procedures, and service standards.

Culture & Benefits

• Full-time employment with paid sick, vacation, and holiday time, subject to applicable requirements.
• Eligible full-time hourly or commissioned associates can accrue up to 48 hours of sick time annually.
• Vacation eligibility ranges from 80 to 200 hours per year after a 90-day waiting period, depending on continuous service.
• Six paid scheduled holidays and one floating holiday are provided, with holiday premium pay when applicable.
• Work is performed in a customer-focused, fast-paced automotive retail environment.