Collections Account Manager - Bilingual (French/English)

Location: Burnaby, British Columbia, Canada

Salary: CAD 27.63–34.54 per hour

Company

hirify.global is an omnichannel marketplace for commercial assets and vehicles, operating auction sites and digital platforms worldwide.

What you will do

• Collect outstanding balances across commercial and consumer accounts on multiple company platforms.
• Manage early-stage collections and prioritize accounts within the team.
• Negotiate payment timelines, partial payments, default fees, and other repayment terms with customers.
• Resolve early defaults and account collapses while working to reduce the collapse rate.
• Identify operational and process gaps and present improvement solutions to management.
• Track and report work-queue results using Excel and qualitative feedback.

Requirements

• French and English bilingual proficiency required.
• Five years of collections experience in auto loans, commercial collections, or financial institution portfolios.
• Strong customer communication, listening, questioning, and probing skills.
• Excellent phone etiquette and written email communication.
• Self-motivation, initiative, and the ability to identify improvement opportunities.
• Must be legally entitled to work in Canada.

Culture & Benefits

• Work within a global corporate services organization supporting equipment sales and customer operations.
• Contribute directly to business performance and customer interactions.
• Equal opportunity employment with nondiscrimination in accordance with applicable laws.
• Applications are accepted electronically.