Salesforce Digital Platform Lead – CRM & Engagement Technology (Salesforce)

Location: Cambridge, Massachusetts, United States; 70/30 in-office work model. Only U.S. persons are eligible due to U.S. export control requirements.

Salary: $167,000–$300,700 per year, with potential bonus, incentive compensation, or equity.

Company

hirify.global develops mRNA-based medicines and operates a global life sciences and biotechnology platform.

What you will do

• Lead the Customer Engagement Platform from solution design through go-live, stabilization, operations, and continuous improvement.
• Own the Salesforce ecosystem across CRM, service, marketing, telephony, and related engagement capabilities.
• Define the CRM roadmap, including automation, AI-enabled capabilities, omnichannel engagement, and intelligent workflows.
• Establish governance for architecture, DevOps, releases, data, integrations, analytics, and platform operations.
• Lead integrations across Salesforce, SAP, MDM, middleware, telephony, and enterprise data platforms.
• Manage system integrators, vendors, offshore teams, budgets, licensing, and platform investment optimization.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• 10+ years of experience leading enterprise digital platforms, CRM programs, or customer engagement technologies.
• Experience leading large-scale Salesforce implementations or platform transformations.
• Strong experience with architecture, integrations, data migration, production support, data governance, and customer data management.
• Experience integrating CRM platforms with SAP, MDM, and enterprise data platforms.
• Must qualify as a U.S. person to access export-controlled information; non-U.S. persons cannot be sponsored for an export control license.

Nice to have

• Experience with Salesforce CRM, Service, Marketing, Data, or related ecosystem platforms.
• Experience in life sciences, healthcare, or other regulated industries.
• Experience with contact center platforms, global rollouts, omnichannel engagement, automation, or AI-enabled CRM capabilities.
• Experience in vaccines, oncology, or specialty care.

Culture & Benefits

• In-person collaboration supported through a 70/30 office-based working model.
• Healthcare and voluntary benefit programs.
• Fitness, mindfulness, mental health, family planning, fertility, adoption, and surrogacy support.
• Paid vacation, volunteer days, sabbatical, global recharge days, and discretionary year-end shutdown.
• Savings and investment programs, plus location-specific benefits.