Sr. Business Analyst (Digital Technologies)

Location: Fort Lauderdale, United States

Company

hirify.global delivers ultra-luxury hospitality experiences at sea through premium yacht voyages and digital guest services.

What you will do

• Gather and analyze requirements for digital customer experience initiatives across pre-cruise, onboard, and post-cruise journeys.
• Collaborate with marketing, operations, guest services, IT, product managers, and engineering teams to improve digital guest experiences.
• Translate business needs into functional and technical requirements, including user stories, process flows, and use cases.
• Support integrations across CRM, booking platforms, mobile applications, and third-party services.
• Analyze customer data, behavior, and feedback to guide product decisions and process optimization.
• Facilitate workshops and stakeholder interviews, and participate in UAT to ensure solutions meet business requirements.

Requirements

• 5+ years of experience as a Business Analyst, including at least 2 years in a senior or lead capacity.
• Experience with digital platforms, web and mobile applications, eCommerce, or customer experience systems.
• Strong understanding of Agile methodologies and experience working in Scrum teams.
• Ability to gather, document, and translate complex business requirements.
• Experience with JIRA, Confluence, Figma, or similar tools.
• Strong analytical, problem-solving, communication, and stakeholder management skills.

Nice to have

• Experience in hospitality, travel, cruise, or luxury service industries.
• Experience with customer data platforms, CRM systems, personalization engines, booking engines, reservation systems, or loyalty platforms.
• Exposure to Google Analytics, Adobe Analytics, or similar digital analytics tools.
• Understanding of omnichannel customer experience strategies.

Culture & Benefits

• Work within a global team focused on luxury travel, service excellence, and continuous innovation.
• Contribute to digital experiences spanning the complete guest journey.
• Inclusive equal-opportunity employment environment.