Manager, Hotel Efficiency, Resource & Operations (Hospitality)

Location: Scottsdale, Arizona, United States

Salary: $81,310–$95,659 annual salary, plus eligibility for an annual bonus under the Management Incentive Plan.

Company

hirify.global is a global lodging franchisor with 7,500 hotels across more than 45 countries and territories.

What you will do

• Lead, coach, and develop a regional team of HERO Coordinators responsible for franchisee support.
• Assign work, monitor workloads, balance team resources, and provide performance feedback.
• Support hotels with Brand Programs, Brand Standards, Choice systems, applications, and operational resources.
• Coordinate with Franchise Performance Directors on hotel action plans, onboarding, service reviews, and program implementation.
• Serve as the first escalation point for recurring and moderately complex franchise support issues.
• Analyze franchisee feedback, owner and guest satisfaction, operational trends, and support issues, providing recommendations to leadership.

Requirements

• At least 5 years of hotel or hospitality operations experience; Choice-branded hotel experience is preferred.
• Experience coaching, developing, supervising, onboarding, and supporting team members.
• Strong verbal and written communication, coaching, mentoring, organizational, analytical, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to support accountability, maintain collaborative relationships, and model Choice’s values.
• Ability to travel up to 15% of the time.

Nice to have

• Associate or bachelor’s degree.
• Experience with Choice-branded hotels.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid leave and time off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Retirement and health savings benefits.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.