Site Reliability Engineer, Platform Responsibility - USDS (AI/LLM)

Location: San Jose, United States; fully in-person schedule up to 5 days a week

Salary: $122,574–$259,200 annually, with potential discretionary bonuses, incentives, and restricted stock units.

Company

USDS is a TikTok joint venture focused on data privacy, cybersecurity, national security, trust and safety, and protecting U.S. user data.

What you will do

• Manage daily operations for data services and real-time or batch pipelines, including SLA, SLO, and SLI management.
• Deploy systems, tune performance, troubleshoot incidents, and improve service reliability.
• Design and deploy AI agents and LLM-powered automation for incident response, root cause analysis, and proactive monitoring.
• Build tools and automation to improve system administration and operational efficiency.
• Support the full service lifecycle from design and capacity planning through launch, deployment, operation, and refinement.
• Participate in on-call rotations providing 24-hour coverage and conduct incident response and postmortems.

Requirements

• Bachelor’s degree or higher in computer science or a related technical discipline.
• At least 1 year of industrial experience.
• Experience integrating AI or LLM APIs into internal workflows or infrastructure tooling.
• Strong independent thinking, troubleshooting, and problem-solving skills.
• Knowledge of Unix/Linux internals, networking, distributed systems, monitoring, and observability.
• Experience with monitoring tools such as Prometheus, Grafana, or DataDog.

Nice to have

• Advanced knowledge of Unix/Linux systems, networking fundamentals, and system performance tuning.
• Familiarity with MySQL, Redis, Nginx, Kafka, Kubernetes, Docker, Hadoop, Spark, Flink, Hive, OLAP, or ClickHouse.

Culture & Benefits

• Medical, dental, and vision insurance from day one.
• 401(k) savings plan with company match.
• Paid parental leave, disability coverage, life insurance, and wellbeing benefits.
• 10 paid holidays, 10 paid sick days, and 17 days of paid personal time.
• Inclusive workplace with reasonable accommodations available during recruitment.