Lifecycle Support Specialist 3 (Hotel Distribution)

Location: Scottsdale, Arizona, United States; four days onsite in a hybrid schedule at the North Scottsdale office. This role is not eligible for sponsorship.

Salary: $58,000–$69,000 per year.

Company

A global lodging franchisor operating 7,500 hotels across more than 45 countries and territories.

What you will do

• Maintain accurate hotel information across CRS, GDS, and OTA systems to support distribution readiness and rate integrity.
• Execute hotel lifecycle changes, including onboarding, pre-sell setup, rebranding, repositioning, suspensions, terminations, and reinstatements.
• Coordinate OTA and GDS connectivity for new hotels and rebrands, confirming channel readiness before launch.
• Resolve complex lifecycle and distribution escalations while coordinating with IT, Legal, Opening Services, and Franchise Services.
• Prepare operational reports, monitor data quality, and identify discrepancies that could create downstream errors.
• Improve lifecycle processes by reducing cycle time, manual work, and errors; support system enhancements and mentor less experienced team members.

Requirements

• 3+ years of experience in hotel distribution, franchise operations, or lifecycle/onboarding support.
• Experience supporting hotel onboarding, rebranding, or lifecycle transitions in a high-volume environment.
• Working knowledge of CRS, PMS, OTA, and GDS distribution platforms; channel connectivity experience is preferred.
• Experience with ticketing or workflow tools such as ServiceNow and proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Strong prioritization, problem-solving, communication, execution, and attention-to-detail skills.
• High school diploma required; a bachelor’s degree in business administration, hospitality management, or a related field is preferred.

Nice to have

• Familiarity with OTA and GDS channel connectivity.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.

Culture & Benefits

• Hybrid work arrangement with four days onsite at the Scottsdale technology center.
• Medical, dental, and vision coverage.
• Paid holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious-observance leave.
• Retirement and health savings benefits.
• Employee recognition programs and discounts at hotels worldwide.