UX Content Strategist (Healthcare)

Location: Remote from any location; Boston, MA is listed as the company location.

Company

hirify.global helps organizations build stronger customer and member relationships through AI-powered, personalized two-way conversations, strategy, design, and managed execution.

What you will do

• Lead discovery and translate client goals, audience needs, operational realities, and program constraints into UX strategies.
• Develop conversation designs, scripts, content guides, journey maps, kickoff materials, and optimization recommendations.
• Design clear, empathetic, action-oriented experiences from complex clinical, payer, benefit, and program information.
• Own deliverables through review, stakeholder alignment, approval, launch, and post-launch optimization.
• Partner with Client Success, Solutions Consulting, Implementation, Project Management, Production, Data, and other cross-functional teams.
• Use performance data, client feedback, hypotheses, split tests, and AI-assisted workflows to improve engagement and journey outcomes.

Requirements

• Professional experience in healthcare, health insurance, health services, digital health, patient or member engagement, or a closely related domain.
• Strong experience in UX content strategy, content design, or a comparable discipline.
• Ability to own complex work from discovery through delivery, including strategy, writing, review, stakeholder alignment, and iteration.
• Experience turning complex or regulated information into clear, human, action-oriented content.
• Strong writing and editing judgment across SMS, IVR, voice, email, web, and survey channels.
• Ability to facilitate meetings, present work, manage multiple concurrent programs, and communicate scope, tradeoffs, timing, and risk.

Nice to have

• Experience with health plans, payers, Medicare, Medicaid, quality programs, risk adjustment, HRA or AWV programs, medication adherence, care management, or transitions of care.
• Experience designing for varied health literacy, accessibility, language, age, or care needs.
• Familiarity with healthcare privacy, PHI-sensitive workflows, regulatory review, or client approval processes.
• Experience with branching journeys, personalized content, transfer flows, surveys, conversational AI, experimentation, or performance data.
• Experience creating reusable frameworks, templates, or playbooks and using AI-assisted tools with rigorous human review.

Culture & Benefits

• Full-time role with remote work available from any location.
• Collaborative work across UX, client-facing, implementation, project management, production, and data functions.
• Opportunity to improve intake, handoffs, templates, documentation, and operating practices across the UX function.

Hiring process

• Submit a brief cover letter explaining interest in the role and relevant content strategy, healthcare, customer or member engagement experience.
• Describe cross-functional collaboration and provide an example of solving a complex content or experience challenge.