Operations Support Analyst (Waste and Transportation)

Location: Phoenix, Arizona, USA; four days per week in the office and one day per week remote. Strong preference for candidates currently living in Phoenix.

Company

hirify.global provides recycling, waste, hazardous waste, environmental, and field services across North America.

What you will do

• Discover, document, and standardize operational processes across field operations.
• Collaborate with subject matter experts to break down complex processes, identify best practices, and define improvement opportunities.
• Create clear process documentation, standard operating procedures, and implementation materials.
• Develop and maintain training content with instructional designers for enterprise-wide operations roles.
• Design and update an accurate, easy-to-navigate Operations knowledgebase.
• Support process rollouts through stakeholder coordination, site visits, and travel of up to 25%, sometimes on short notice.

Requirements

• At least 3 years of experience as an Analyst or in Operations.
• Experience with knowledge management and/or process improvement in a support role.
• 2–3 or more years of experience in the waste or transportation industry.
• Proficiency with Microsoft Word, PowerPoint, Excel, and Visio.
• Strong written and verbal communication, active listening, questioning, analysis, and stakeholder coordination skills.
• Ability to manage milestones, adapt to changing conditions, and translate operational issues into practical solutions.

Culture & Benefits

• Medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability, life insurance, and accidental death and dismemberment insurance.
• Retirement plan with company match and Employee Stock Purchase Plan.
• Paid time off, employee discounts, and an Employee and Family Assistance Program.
• Values-driven environment focused on safety, service, environmental responsibility, results, and respect.