21 час назад
SAP Customer Success Manager (SAP)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
SAP Customer Success Manager (SAP): Managing and growing a portfolio of Adelaide-region clients after SAP implementation with an accent on customer adoption, satisfaction, retention, and account expansion. Focus on coordinating delivery and Aftercare teams, presenting value-realisation insights, and resolving complex multi-stakeholder client needs in a hybrid role.
Location: Adelaide, South Australia; hybrid working model. Based in Adelaide with travel to client sites as required. The role also offers the ability to work from anywhere in Australia or New Zealand.
Company
is an established SAP Platinum Partner delivering SAP implementations, change management, Aftercare services, and support across Australia, New Zealand, and the Philippines.
What you will do
- Manage and nurture a portfolio of existing clients, acting as a trusted advisor and primary escalation point.
- Build relationships with stakeholders from operational leads to C-suite executives.
- Monitor client health, satisfaction, and solution adoption, coordinating timely interventions when risks arise.
- Collaborate with delivery and Aftercare teams to maintain service continuity and strong client outcomes.
- Identify account-growth opportunities, including expanded services, additional SAP modules, and new projects.
- Lead business reviews, support renewals and commercial negotiations, and maintain accurate CRM and account-health records.
Requirements
- Experience in Client Success, Account Management, or Customer Success, ideally in an SAP, ERP, or SaaS environment.
- Exposure to SAP products or implementations; experience with other leading ERP platforms or enterprise SaaS solutions may be considered.
- Ability to manage and grow complex, multi-stakeholder B2B client relationships.
- Commercial awareness with experience supporting retention and organic growth.
- Strong communication, executive engagement, organisation, collaboration, and prioritisation skills.
- Based in Adelaide, with legal working rights for Australia; visa sponsorship is not available.
Culture & Benefits
- Work with SAP cloud technologies including S/4HANA, BTP, and Joule.
- Flexible and supportive work environment with work-from-anywhere options across Australia and New Zealand.
- Competitive remuneration and benefits, including novated lease, birthday leave, salary packaging, wellbeing programme, and additional purchased leave.
- Company-provided laptop and comprehensive SAP training and certifications.
- Inclusive, respectful workplace delivering projects for leading APAC enterprises.
Hiring process
- The preferred applicant must complete employment screening conducted by or an external third-party provider.
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