IT Business Analyst (Utilities)

Location: Madison, Wisconsin, United States

Company

hirify.global is partnering with a utility industry organization on enterprise business systems and technology initiatives.

What you will do

• Partner with business stakeholders to analyze processes, document requirements, and translate objectives into user stories and functional specifications.
• Facilitate requirements workshops, solution reviews, and collaboration across Product Owners, Service Owners, developers, vendors, and Scrum teams.
• Support Agile delivery through backlog refinement, sprint planning, acceptance criteria definition, milestone tracking, and risk management.
• Monitor business systems, analyze incidents and enhancement requests, identify root causes, and coordinate issue resolution.
• Develop test strategies and plans, lead User Acceptance Testing, validate solutions, and support defect management.
• Create training materials, user and process documentation, operational procedures, and recommendations for system improvements.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or a related field, or equivalent experience.
• 5+ years of experience in business analysis, requirements management, product or program management, software development, software testing, or a related discipline.
• Experience supporting enterprise applications and business-critical operational systems.
• Strong knowledge of business analysis, requirements management, Agile methodologies, user stories, functional requirements, and acceptance criteria.
• Experience coordinating UAT, software testing, quality assurance, reporting tools, database queries, workflow modeling, and test automation tools.
• Strong stakeholder and vendor management, analytical, problem-solving, organizational, and cross-functional facilitation skills.

Nice to have

• Experience with Geographic Information Systems, Advanced Distribution Management Systems, engineering analysis and planning tools, asset management systems, or utility operations.
• Knowledge of cloud computing concepts and Service Level Agreement management.

Culture & Benefits

• Work in an Agile environment with technical and non-technical stakeholders.
• Participate in regulatory, security, audit, data governance, and compliance activities.
• Support end-user adoption through communication, training, and ongoing system support.
• Participate in on-call support activities as required.