Service Desk Support Specialist (Intermediate/Senior)

Location: Onsite in Orlando, Florida, USA; non-remote. U.S. citizenship and an active DoD Secret Clearance are required.

Company

hirify.global delivers IT infrastructure, application development, cybersecurity, cloud, virtualization, and mobility services to government clients supporting critical missions.

What you will do

• Provide Tier II service desk support through email, Microsoft Teams, telephone, and in-person channels.
• Receive, document, prioritize, route, track, and resolve service requests, trouble tickets, and work orders.
• Troubleshoot hardware, software, network, account, endpoint, and mobile-device issues while educating users.
• Administer Active Directory accounts and access requests and support Windows, Microsoft 365, Teams, OneDrive, SharePoint, and related enterprise technologies.
• Install, configure, deploy, relocate, and maintain computers, peripherals, mobile devices, updates, patches, and workstation backups.
• Maintain technical documentation and knowledge-base articles, deliver training, and support VIP users and mission-critical systems.

Requirements

• U.S. citizenship and an active DoD Secret Clearance.
• DoD 8570/8140 IAT Level II certification or higher, such as CompTIA Security+ or equivalent.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Intermediate level: 4+ years of experience supporting enterprise IT environments. Senior level: 8+ years.
• Experience with Microsoft operating systems, desktop applications, enterprise user environments, and Tier II/III troubleshooting.
• Baseline certification must be obtained within six months of hire if not already held.

Nice to have

• Bachelor's degree in Computer Science, Information Technology, IT Service Management, or a related technical discipline.
• ITIL v4, HDI, or other service management certification.
• Experience with Citrix, Active Directory, Windows 10/11, Microsoft 365, iOS devices, knowledge management, and process improvement.
• DoD experience, VIP or mission-critical systems support, team leadership, and mentoring junior technicians.

Culture & Benefits

• Paid holidays and paid time off.
• Medical, dental, and vision insurance.
• Company-paid short- and long-term disability and life insurance.
• Retirement benefits, referral bonuses, and a relocation incentive program.
• Certification reimbursement program.

Hiring process

• The position is contingent on government contract award and completion of ongoing negotiations.
• Interviews and offers are expected after successful contract acquisition.